pdf printer does not work with ARM processor

Related products:Lacerte

Forum|Forum|5 months ago
January 15, 2026
3 replies
6 views

I have a new computer with an ARM processor. The pdf printer in Lacerte that automatically sends tax returns to SmartVault is not working with the ARM processor. Please create a work around or fix for this.

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Kathi_at_Intuit

Moderator

Hi @jbcllc Great to see you in the Community. We checked on this and the workaround would be use the windows print to pdf feature.

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J

jbcllcAuthor

Level 2

Hi @Kathi_at_Intuit. I'm not sure that would work for my issues. I was receiving an error message when I tried to print directly to SmartVault and also when I tried to use the e-sign feature. The program seemed to be having trouble creating the pdf file with the Lacerte installed Amyuni pdf printer driver. By replacing the pre-installed driver with the driver from the link in the first post of this thread, I can now send files directly to SmartVault and use e-sign. I believe the issue is that I'm using a MacBook Pro with an ARM processor. The linked driver seems to be able to work within that structure.

Kathi_at_Intuit

Moderator

Hi @jbcllc Thanks for the update and the added information. We have given this to our Support for review.

P.S. We went to go find you this post Possible Workaround to Printing to PDF Using Parralles on Mac, however we see you already found it. 🎉

**Click the 👍Thumbs up icon to say thanks on a post, and click Best Answer to mark the post that answered your question.

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