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Level 2
January 26, 2024
Discussion ongoing

Need an "Other documents" Checklist on Intuit Link

Related products:ProSeries
  • January 26, 2024
  • 2 replies
  • 8 views

If a client sells a home and has a Closing Statement or other information that was not need in a previous year, there is no "Other Documents" box to upload documents.  While you the ability to upload documents on another page, the Client doesn't always know how to do that.  I waste countless hours telling them how to upload additional documents.

2 replies

itonewbie
Level 15
January 26, 2024

That's the nature of the beast.  Intuit Link has a very simple UI.  At the same time, it lacks the finesse and sophistication you'd find in more developed client portals.

In case your clients are not familiar with the operation of Intuit Link, including a link to the instructional video in your invite to them as sort of an onboarding tool may have relieve you of some of the time you may otherwise have to spend answering related questions: https://accountants.intuit.com/tax-client-portal-for-accountants/client-invitation/?wvideo=i4e9xhdwok

If your client prefers written instructions, this article has almost exactly the same content: https://accountants.intuit.com/support/en-us/help-article/certified-public-accountant/intuit-link-experience-proconnect-tax/L130Fyxfa_US_en_US?uid=lruydshj

For more specific questions about the use of Intuit Link, you can also refer your clients to the this article.  I have, however, bookmarked the section relating to the upload of multiple documents since that seems to be your pain point: https://accountants.intuit.com/support/en-us/help-article/import-export-data-files/taxpayers-use-intuit-link-proconnect-tax/L2RxWD4np_US_en_US?uid=lruxsoaa#sh-viewContent-bulk

 

---------------------------------------------------------------------------------Still an AllStar
February 1, 2024

Thanks for the idea to upload into a sections called "Other documents" with Intuit Link . We are changing the status to "Open for voting".

Continue to vote and comment on enhancements by going to the Idea Exchange Home page and select "Status": Open for voting, "Sort by": Most Popular. > ProSeries Idea Exchange


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