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Level 3
January 3, 2024
Discussion ongoing

E Signatures Purchase Deadline? Why?

Related products:Lacerte
  • January 3, 2024
  • 1 reply
  • 2 views

I just accidently purchased E Signatures for Lacerte 2023 in Lacerte 2022.  I was trying to purchase 2022 E Signatures but failed to read that I was actually purchasing 2023 signatures.  It would have never occurred to me I could purchase 2023 signatures in my 2022 software.  Turns out I missed the 12/31/2023 deadline for 2022 signatures.  Why is there a deadline? I paid a higher price for the 2023 signatures because I only needed a handful, and they are nonrefundable.  Unfortunately, I did it multiple times because I didn't see it come through.  I think E Signatures for each year should only be able to be purchased in the year of Lacerte one is working on.  It is not helpful or intuitive that you can purchase E Signatures for 2023 in the 2022 version of Lacerte.

1 reply

January 17, 2024

Thanks for the idea to only purchase e-signatures for the year of the product the user is using.  We are changing the status to "Open for voting".

Continue to vote and comment on enhancements by going to the Idea Exchange Home page and select "Status": Open for voting, "Sort by": Most Popular. >> Lacerte Idea Exchange


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