New
Customer service excellence. Thanks to Tiffany @ Lacerte
I'm doing a series of returns with NOL carrybacks and forwards, basis limitations in the millions, plus more. Tiffany solved my questions about why things weren't lining up, where to enter, etc. My only regret is wasting 10+ hours over a period of time trying to figure it out, and not reaching out earlier. She went into my screen, pointed things out, researched, and came up with all the tough answers. She was patient, polite, and not in a rush with her instructions. Great service.
