New
customer service
I am disappointed with the Customer Service Policies created by Lacerte and therefore Intuit as to how an issue can be resolved. If I call in with an issue, instead of tying up my time and placing me on hold. Customer Service should be allowed to troubleshoot and figure out the issue without me being on hold. I hold not hte customer service tech responsible for this issue, but the VP Customer Service, or whoever the executive is in charge as their policies are not creating a culture of service but of inconvenience. Very disappointing!
