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Level 3
November 19, 2020
New

Correcting a program error

Related products:ProSeries
  • November 19, 2020
  • 9 replies
  • 2 views

I have been using ProSeries since it was owned by ChipSoft, despite its failure to treat professional tax preparers appropriately.  There is apparently an error in the 2020 program that limits the SEP deduction to $56,000 (the 2019 maximum).  According to the IRS website, the maximum for 2020 is $57,000:

SEP Contribution Limits (including grandfathered SARSEPs)
Contributions an employer can make to an employee's SEP-IRA cannot exceed the lesser of:
1. 25% of the employee's compensation, or
2.$57,000 for 2020 and $58,000 for 2021 ($56,000 for 2019)

I spent 45 minutes trying to do this on the phone with Intuit, but was told that I had to submit an "idea". Is trying to correct an apparent error an idea?

For years I have been lobbying to have a separate phone number for tax professionals, many of which, like myself, would be willing to pay for the service, rather than spend endless amounts of time waiting to speak to someone who, frequently, is not capable of answering a complex question.  Okay, that's an idea!

 

This topic has been closed for replies.

9 replies

Just-Lisa-Now-
Intuit Community Champion
November 19, 2020

The 2020 program isnt fully functioning yet, give it a few updates to get things updated to 2020 amounts/limits.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
sjrcpa
Level 15
November 19, 2020

I'm sure there are many other errors in the 2020 software at this point (11/19/20).

The more I know the more I don’t know.
Level 8
November 20, 2020

I'm sorry for your experience, and appreciate that you've posted here. I'm following up with the teams responsible for these areas to ensure this is fixed.

We're also working on the ability to allow you to request a callback from care agents directly from within the product - so you won't have to wait on the phone. That should be ready by the January release, but might get in for the December release. I think it will also let you know how long the wait is.

Ghaber01Author
Level 3
November 20, 2020

In my original post, I should have indicated that I was referring to those who use "professional" vs those that use "basic".

qbteachmt
Level 15
November 21, 2020

That's strange; this does seem to show as a topic in the listings for this entire section.

Don't yell at us; we're volunteers
Level 8
November 24, 2020

Closing the loop.. the Business Form Team says they are up to date. The Individual Form Team has not updated these thresholds yet for 2020, but know they need to.

IRonMaN
Level 15
November 24, 2020

Oh wah, oh wah, oh wah, oh wah, oh wah, oh wah
Why do fools fall in love?

And Oh wah, oh wah, oh wah, oh wah, oh wah, oh wah 

Why does Intuit release software so early when they know they are missing "thresholds" and other kinda important stuff?

Slava Ukraini!
abctax55
Level 15
November 24, 2020

Umm because then they can advertise how EARLY they released the software.  And they don't bother to put in the small print that even tho released, it's only 10% functional?

HumanKind... Be Both
IRonMaN
Level 15
November 24, 2020

Kinda like Tesla demonstrating how unbreakable their windows were -------------------------- unless of course they were actually hit by something?

Slava Ukraini!