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N
ntax
Level 2
January 22, 2022
Question

Unable to sign to cloud- Unable to validate online credentials

  • January 22, 2022
  • 2 replies
  • 8 views

Unable to validate online credential message popping up when trying to log in. Anyone knows solution?

Thank you

Kuhan

This topic has been closed for replies.

2 replies

J
JeffBorden
Level 2
February 23, 2022

30 mins on the phone with tech support trying to resolve this right now... Feb 23rd

N
ntaxAuthor
Level 2
February 24, 2022

Tech support resolved the issue.

P
Pro4
Level 8
February 24, 2022

If you receive unable to validate credentials when you log into your Intuit account through ProFile you must call us. As mentioned above we can resolve the issue over the phone. Reach us at 1-800-452-9970

J
JeffBorden
Level 2
February 24, 2022

I did call. It took an hour and a half to resolve. That's just not good enough, especially as we approach tax season. 

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