Installed update today September 12, 2023 and Profile won't open

Forum|Forum|2 years ago
September 12, 2023
2 replies
4 views

I received a notification there was an update today, so I did the update and now I'm getting error messages.
The opening graphic that says please wait won't go away unless I shut Profile down through the task manager and it's attempting to save over my options admin settings.

Should I revoke the license and uninstall, then reinstall?
I've attached both error messages that have come up.

Profile-error.pdf

ProFile (Canada)

This topic has been closed for replies.

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Louis Kam

Level 5

I was able to work my 2022.5.5 T1 & T2 until I did my Windows 10 monthly update this morning. After that, the program shows "Please wait" on its opening screen for less than a minute & stop opening anything. Re-started my PC a few time with no luck at all. Please help!!!

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Louis Kam

Level 5

After posting mine above, it now opens & seems OK.....

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AshleyEsplenAuthor

Level 3

Glad to hear yours is sorted, mine still won't open, multiple errors popping up 😞 at least the rest of my office hasn't installed the newest update, so they're safe!

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EPRSurrey

Level 2

Same issue, spoke with a Live Chat agent just now. He says the 2023.0.1 version was posted "for 3 or 4 hours" this morning before being removed. His advice is to wait until tomorrow morning to try an update; "it may be up for 3 or 4 hours again."

Hard to overstate how disruptive this is, even for a small office like ours.

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