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A
Anonymous
November 23, 2021
Question

what could be the problem when I do not get the option to efile a return that is eligible to be efiled

  • November 23, 2021
  • 2 replies
  • 6 views
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2 replies

A
Anonymous
February 22, 2022

Did you find the solution? I have this same problem. All auditor errors are clear and it says eligible but it doesn't allow me to build the file to efile. 

J
JamesCampbell
Level 6
February 22, 2022

this might be a dumb question but the file isn't locked is it?

A
Anonymous
February 22, 2022

None of them are. I cannot build a file for either return. 

C
CanadaTaxGuy
Level 5
February 22, 2022

When you open "Build Efile On-line batch"  there are 4 tabs beside the client list.  In the first tab labelled "Client" look in the section labelled "Efile Status" is "Eligible" checked?

P
Pro4
Level 8
February 25, 2022

Yes call us at 1-800-452-9970, a ProFile Expert can help determine the cause with the file.

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