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Level 1
January 15, 2025
Question

Efile federal slips web site link shows 'This service has moved'

  • January 15, 2025
  • 5 replies
  • 6 views

I am trying to efile 2024 T4 and T5 slips but the external website link that I was directed to shows "This service has moved'.   Does anyone else have the same problem?  

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5 replies

Level 2
January 15, 2025

We are having the same issue.

Level 2
January 16, 2025

Same for us as well. CRA says it's a ProFile issue.

January 16, 2025

You need to click on the disclaimer area for internet filing and it takes you to the new portal. 

https://apps.cra-arc.gc.ca/ebci/njfs/ext/disclaimer

Level 2
January 16, 2025

After clicking on the disclaimer link and agreeing to the terms, it just brings us to a CRA sign-in page. We then manually filled in our account number and web access code. It still failed, but are we expected to go through this process each time?

January 16, 2025

Me too.  I also got a message saying "transmitter CRA account number given in the attached T619..... does not match the account number you used to sign in".  

Level 2
January 16, 2025

We are having the same issue.  The Profile person says that the CRA is not recognizing our business number (which we've used for eons).  CRA Tslip line is full and they say call back later.

Level 2
January 17, 2025

I spoke with a Profile chat agent today to troubleshoot this problem, and finally managed to efile T5018 slips.

 

There are many technical changes for the 2024 filing year - please check all the following:

 

 1) Under EFILE -> Options -> T3/FX -> Transmitter:

     - Ensure Transmitter Name does not include any non-alpha characters (we had to remove a "." and also replaced "&" with "and");

     - Ensure Rep ID and Transmitter Numbers (Business number + Web Access Code) are filled in

 

2) Under EFILE -> Options -> T3/FX -> Contact information:

     - Ensure both contacts are filled in, including an email address

 

3) Under Options -> Environment -> Preparer, ensure RepID is filled in (matching with EFILE options above)

 

4) Slip Recipient names CANNOT be longer than 30 characters - this will restrict filing. In previous years, you could file despite the error message, but this is no longer allowed.

 

5) When you get the message "503.0 This service has moved" in the efiling window, click "File information returns electronically (tax slips and summaries), then "How to file," then "Internet file transfer." You can then proceed with filing as in previous years.

 

My understanding is that CRA changed their XML format for 2024, which is the cause of issues #1 through #4. Hopefully, Profile is working to fix issue #5....

 

I hope this helps!

January 17, 2025

Thank you so much.  I followed your detailed steps and finally able to file the T4.   Have a wonderful tax season.