Year closing not carrying forward the income or loss for the company into retained earnings.
When I spoke with Rasha on 2/6/26, case number 15153099404 we could not get my problem resolved.
She was very sweet and tried very hard to help me. This is what happened to me, in closing the year
for just one client it did not close properly. When I then worked up January of 2026 the reports printed
GL out of balance. I can always figure out the reason for that, error in typing date etc. But this was very
different. The figure showing making the report out of balance was the income from year end 2025
that should have posted to retained earnings. I suggested after many tries of getting it fixed with
Rasha that what if I just went into GL account for retained earnings and change the figure to what it should be. So I did that while we were on the phone and it did not change the out of balance so we ended our conversation and result was that I was going to have to totally set that company up with a new ID. Well, during the night the idea came to me that this was a departmental company setup and I only changed the account that is the combined account. So today I went into each department's retained earnings account and made sure that it flowed correctly into the combined RE account. HURRAY IT WORKED AND MY REPORTS PRINTED PERFECTLY. I thought this would be a good idea to pass on to your support people in case they ever come across this happening to another client.
I get emails asking me to maybe join the group, maybe I should LOL!!!!!
Please let me know if this information helps and please pass on to Rasha, she will be pleased.
