Unable to access data files for company

Forum|Forum|4 months ago
February 9, 2026
5 replies
18 views

Come back from lunch and cannot open any client company. Was working fine before. Same error message - "unable to access data files for company xxxx"

Nothing I do seems to fix the issue.

EasyACCT

D

DaniB

Level 3

Update 2.52.11 corrupted EVERY SINGLE FILE on my shared drive, we got that message every time we tried to open every company. I didn't know that every time you do an update there is a backup of the companies made when you open them in the new software. We have had to go through those update backup files and restore back to the last time the company was backup up. I'm losing weeks, if not months, of work...

D

DaniB

Level 3

Also, it seems to be a shared drive issue. No corruption problems with companies stored on c:\.

Kathi_at_Intuit

Moderator

Hi @mjjjfisher Thanks for posting in the Community about not being about to access your data files. If you are still experiencing this we would contact EasyACCT Support for assistance.

**Click the 👍Thumbs up icon to say thanks on a post, and click Best Answer to mark the post that answered your question.

B

Binh Dieu1

Level 3

Samething here.

Our firm lost a whole year 2025 payroll folder. we have about 120 Clients.

EasyAcct developing team contacted me and took the whole payroll's folder.

i still wait for their answer.

M

mjjjfisherAuthor

Level 3

I just restored a backup to a C: drive and it works fine now. Little extra time but nothing crazy. Just won't open on a network drive for some reason.

I have a scheduled Zoom meeting with them tomorrow to discuss the issue. Not sure why Zoom but I'll let you know what I find out.

F

FRUSTERATED

Level 3

We can not restore a company from our shared network or a thumb drive. When we try to open the file it says unable to access data files. Made a new data path and got the same message unable to access data files. I called about this issue the second week of January! Hours wasted because of all the issues! The one computer it did restore on the balances are wrong. Totally ridiculous and no one has time for this.

D

DPA

Level 2

Following a prior post, I was able to restore to C:\ and that cleared the problem. Was able to move client back to server.

Sign up

Login with SSO

Let's get you signed in

Login with SSO

Scanning file for viruses.

This file cannot be downloaded