Question
One of my couple clients is unable to sign, can I possibly just cancel the e-signature altogether and have them sign in person?
Because nothing works with my couple clients one signature went through and that is the husband but the wife is not even able to pass the first question to sign. I voided the request over 5 times and send the request but to no avail. The choices for the question was answered still would not go through. Can I just go ahead and abandon the e-signature so they cab just sign in person so I can e-file their return? Honestly they are frustrated about the issue. Please advise. Thank you.
